Hausarzt Online


Video Call

Video consultation

First time with us?
Book your video consultation comfortably
from home. (only for new patients).


Consultation on the phone

Do we know you already?
Book your consultation on the phone and
we will call you at the booked appointment.


Contact, insurance data, data protection

First time with us?
Book your appointment conveniently from home and transmit your contact information, insurance, health data and data protection permits.


Prescriptions & other documents

Receive your prescriptions,
sick notes or other documents online from us.

Frequently asked questions about HAUSARZT Online (FAQ)

leer damit beim öffnen alle zu sind --
What is HAUSARZT Online?

“HAUSARZT Online” is your virtual family doctor’s office that is there for you no matter where you are. You will receive everything online that you have previously received at your local HAUSARZT practice. This includes consultation hours either by phone or video, prescriptions, sick notes and much more.

HAUSARZT Online relies on partners such as Samedi (online service for digital patient services and telemedicine applications) to ensure that everything works smoothly. The HAUSARZT ZENTRUM uses these services to enable you to book appointments, use your medical file, take part in video consultation hours and much more conveniently, quickly and securely.

I would like to book my first online appointment and am referred to Samedi for registration?

Samedi is an online service for digital patient services and telemedicine applications. The HAUSARZT Zentrum uses this service for you as a patient to enable a convenient, quick and secure way to book appointments, view patient or medical files, perform video consultations and much more.

Why do I have to book a video consultation as a new patient?

As a new online patient at the HAUSARZT Zentrum, a video consultation with a doctor is required by law. It is further also important for your practitioner to get to know you and for you to get to know him/her.

Can I get a sick note at an online appointment?

Yes. If you need a sick note / certificate of incapacity for your employer, it is possible for the doctor to hand this out to you at an online appointment also.

Can I get a prescription at an online appointment?

Yes. Prescriptions can also be filled and handed out to at an online appointment.

Do I have to create an account to be able to use HAUSARZT online?

It is mandatory for you to have a SAMEDI account in order to use all services HAUSARTZ Online offers.

Can I choose a doctor?

It is mandatory for the practitioner to be specifically qualified for online consultations or consultations on the phone.  Therefore, you unfortunately cannot choose a specific practitioner within the HAUSARTZ Online offer.